299bidTerms & Conditions of —
Clear, simple & in English

299bid is an internationally licensed online gaming platform operating specifically for users in Bangladesh. These Terms & Conditions constitute a legal agreement between 299bid and each registered member of the platform.

Please read this document carefully before using our services through the 299bid website, mobile app, or any other channel. If anything is unclear, contact our support team. If you do not agree with these terms, please refrain from using the site.

299bid reserves the right to modify these Terms & Conditions at any time. For significant changes, members will be notified in advance via their registered email and through the site's notice section. Continued use of the platform after any changes will be considered acceptance of the updated terms.

To open an account with 299bid, you must meet the following requirements:

• You must be at least 18 years old.
• All information provided at the time of registration must be completely true and accurate.
• Only one account may be opened per person.
• A valid national ID card or passport will be required for identity verification.
• A phone number can only be linked to one account.

After registration, 299bid may require you to complete a KYC verification process. This verification must be completed before your first withdrawal. Accounts created with false information may be closed at any time and any funds held may be forfeited.

Keep your account password strictly confidential and do not share it with anyone. We recommend enabling two-factor authentication (2FA) to keep your account secure. If you suspect unauthorized access, contact 299bid support immediately.

299bid currently supports deposits and withdrawals via Mobile Banking, Nagad, Rocket, and USDT. Each payment method has its own limits and processing times.

• Minimum Deposit: BDT 200
• Minimum Withdrawal: BDT 300
• Single maximum withdrawal: BDT 50,000
• Daily maximum withdrawal: BDT 200,000 (may vary depending on VIP tier)
• Withdrawal processing times: Typically 15–30 minutes

Your account must be verified before a withdrawal request can be processed. Wagering requirements must be met before withdrawing any bonus funds. If a transaction appears suspicious, 299bid may place a temporary hold on the withdrawal pending additional verification.

299bid regularly offers a variety of bonuses and promotions, including welcome bonuses, reload bonuses, cashback, free spins, and more. Each offer comes with its own terms and conditions, which you should read carefully.

• Automatically applicable bonuses will be credited to your account; some bonuses may need to be activated manually.
• After receiving a bonus, the wagering requirements must be completed within the specified timeframe.
• Welcome bonus wagering requirements are generally between 15x and 30x.
• Multiple bonuses cannot be active at the same time.
• Not all games may be available to play with bonus funds; the eligible games will be listed in the bonus details.
• If bonus abuse is found, 299bid reserves the right to void the bonus and any associated winnings.

For referral bonuses, the referred person must be a genuinely new user and must deposit using their own funds. Creating multiple referral accounts from the same device, IP address, or payment method is strictly prohibited.

299bid offers a wide range of games, including Sports Betting, Live Casino, slots, fishing games, and more. Each game has its own rules, which are listed within the game itself.

• Once a bet is placed, it may not be possible to change or cancel it.
• If a game is interrupted due to a technical error, 299bid will resolve it at its own discretion.
• In live Sports Betting, bets will be settled after the event result is finalized.
• RTP information for each game is displayed in the game description.
• 299bid is not responsible for disruptions caused by network issues or device problems.

299bid reserves the right to set or adjust betting limits at its discretion. Accounts may be reviewed if unusual betting patterns are detected. All game outcomes are completely random and verified by an independent third party.

The following activities are strictly prohibited on the 299bid platform and will result in account closure:

• Creating multiple accounts under the same person's name.
• Opening or operating an account using a false identity or fraudulent information.
• Exploiting the bonus system to gain an unfair advantage.
• Attempting to hack, cheat, or manipulate the gaming system in any technical way.
• Using the platform for money laundering or any illegal financial activity.
• Harassing or threatening other members.
• Using automated bots or software to play games.

299bid reserves the right to temporarily or permanently close any account in the following circumstances:

• Violation of these Terms & Conditions.
• Failure to pass KYC verification or provision of false information.
• If a security risk or suspicious activity is detected.
• Account inactive for an extended period (12 months or more).
• At the user's own request.

You can request to close your account at any time through our support team. Please withdraw any verified funds in your account before closing it. A maintenance fee may apply each month to inactive accounts.

299bid firmly believes that gaming is meant to be enjoyed, not to become a habit. We encourage all our members to play responsibly.

The following responsible gaming tools are available on our platform:

• Deposit limit: Set daily, weekly, or monthly deposit limits.
• Session Timer: Set a time limit on how long you play.
• Cooling-off period: Take a break for anywhere from 24 hours to 30 days.
• Self-Exclusion: Lock your account completely for a set period of time.

If you feel that gaming is having a negative impact on your life, please contact our support team right away. For more information, visit our Responsible Gaming Read the page.

299bid treats the protection of your personal data as its top priority. We are fully transparent about how we collect, store, and use your information.

• Your personal data is never sold to any third party.
• All data is protected via SSL encryption.
• Your information is used solely for account management and legal compliance purposes.
• You may request to view or delete your data at any time.

For more information, visit our Privacy Policy Read.

If you have a complaint or dispute, please contact our customer support team first. Most issues are resolved within 24 to 72 hours.

299bid is committed to resolving all disputes fairly and impartially. If a matter cannot be settled through direct contact, it will be referred to independent mediation for resolution.

• A tracking number will be issued once your complaint has been submitted.
• Every complaint will be responded to within a maximum of 14 business days.
• In the event of a dispute over game results, server logs will be treated as the definitive evidence.